About Us

Telephone Trainers Ltd has been established for 15 years and we are an on-site telephone system training company specialising in many telephone systems including:

To see the full list of all other systems we cover go to the training courses page on this site.

Our trainers will show you and your staff anything starting from Handset and Voicemail training, Switchboards, Telephone User software, Call Centre Software and also how to program and maintain your telephone and voicemail systems, all in the comfort of your own offices where ever you are based in this country.

"We are always confident that when Telephonetrainers.com carries out training on our behalf, care will be taken by them to treat our customers with the utmost courtesy and professionalism."

System Administrators :
System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability.

Administration days or Call Centre Software training days take one full day to train.

Example day: 9:30 - 16:00

Switchboard training takes half a day (3-4 hours for up to 3 people) If you want to train more than 3 people you may need to extend the day to a full day to ensure everyone gets to actually has hands on training on the switchboard.

Example day: 9.30 - 13.00

Example Sessions Times
Please find following details of how we ideally like the days structured. This is a rough guide for you to use when planning to book training.

Trainers generally should arrive around a half hour earlier than scheduled training to prepare training area and documentation. When training Handset and Voicemail sessions we normally allow 1 hour with no more than 8 people in a session. With 15 minutes between sessions for clearing down the room and to allow late running of sessions.

Example day:
09:30 - 10:45 (Handset & VM session for up to 8 People)
10:45 - 12:00 (Handset & VM session for up to 8 People)
12:00 - 12:45 Lunch
12:45 - 14:00 (Handset & VM session for up to 8 People)
14:00 - 15:15 (Handset & VM session for up to 8 People)
15:15 - 16:30 (Handset & VM session for up to 8 People)

Super Users
Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues once the trainers have left the site.